Continue Shopping
Free next working day
delivery in the UK if you order before 1pm!
For delivery on ,
order within
Get 20% OFF on orders over £150: use HOLIDAY20 in basket* terms apply

Privacy

To make this site work efficiently, we sometimes place small data files called cookies onto your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

  • Cookies help us achieve our primary goal of providing you with a smooth and efficient experience when using our website. Accessing some of our pages or using some of our tools set a cookie in your browser. That cookie will serve as a memory bank that will remember how you used the website. It will for example remember the settings you chose so that those settings will automatically be selected when you visit the website again.
  • Cookies help us collect analytical data such as how visitors arrived to our site, how long they browsed our site, what they doing while using our site and what browser they used. Answers to questions like these help us come up with new ideas to help improve the browsing experience of visitors. All analytical data is anonymous and in no way can be connected to any personally identifiable information.
  • We utilize cookies under an “implied consent” policy. This means that unless you state otherwise, we assume that you are happy with our use of cookies. If cookies trouble you, you can opt to delete our cookies after you finish your session with our website. You can also adjust your settings to prevent your browser from accepting cookies (“Incognito” in Chrome, “InPrivate” in Internet Explorer, “Private Browsing” in Firefox and Safari etc). Please refer to our Cookies List if you want detailed information regarding each cookie. You can also check visit AboutCookies.org if you want detailed guidance on how to control and delete cookies.
  • Many of our pages will contain social buttons which allow users to share pages through their favourite social networking sites. There are buttons for Facebook, Twitter, instagram and YouTube. These buttons are implemented using scripts from the respective websites which are on domains outside of www.nowtheglasses.com.
  • We sometimes use external web services on our website to display content, such as YouTube. As with the social buttons, we cannot prevent these sites from collecting usage information such as number of views or plays. If you are not logged in with these services they will not know who you are, but may still collect this statistical information.
  • Most of the emails we send to you contain no tracking. These include emails relating to your order process, such as the order confirmation email and delivery updates. Some other emails that we send you, like newsletters, may contain tracking. This is so we can monitor the number of customers that view the email and how many click on a link inside it, for statistical purposes. If you want to be sure that we aren’t tracking any email that we send you, and then you can opt out of receiving our newsletters in your account section.

Secure handling and processing of information

We use our own secure server to access your account information after you have placed an order. Our secure server software – SSL – encrypts all information you input before it is sent to us. Please visit our Security Policy page for more information.

Receipt and processing of complaints

Now The Glasses endeavours to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours.

If you wish to make a complaint we can be contacted as follows –

Customer Care
Now The Glasses
Grassthorpe Road
Sutton-on-Trent
Newark
Nottinghamshire
NG23 6QX

A number of our pages use cookies to remember your display preferences, such as contrast colour settings or font size. Some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Possibility of policy changes

We reserve all rights to make changes to our Privacy Policy as we see fit. This page will immediately be updated to reflect changes as well as the reason and purpose behind them. We may also send emails to account owners and/or newsletter subscribers detailing the changes to make sure our customers are well informed of the modifications.

Cancelling newsletter subscription

We do not wish to lose you and would hate for you to miss out on any newsletters and special offers, but we respect your wishes so we provide you with easy ways to unsubscribe to our newsletter if you want to. If you have an account with us, log into it and update your preferences regarding our newsletter. You can also unsubscribe via email by sending an email to [email protected] with the word ‘Unsubscribe’ in the subject line.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.