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Returns

​Changed your mind?

Returning a nowtheglasses.com order is easy. If for any reason you are not happy with your purchase, we offer a full refund within 28 days of delivery – provided the items are new and unused, with all labels and tags intact and in their original packaging.

Return and refund policy

Thanks for shopping at nowtheglasses.com. If you are not entirely satisfied with your purchase, we’re here to help. We want you to be able to shop on nowtheglasses.com with confidence. That is why we offer a 28 day returns policy for all products sold on our website.

Returns

You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your items must be in the original packaging. Your items needs to have the receipt or proof of purchase.

Refunds

Providing the item is in its original condition, we will endeavour to process your return on the day we receive your parcel however under some circumstances this could take up to 14 days. When the return is processed you will receive an email confirming your refund. It will usually take 5 days from receipt of the email for your account to be credited, however some payment providers and payment types can take up to 14 days to credit your account.

Promotions

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any related items, or this may prevent your refund being processed.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

International taxes, duties and delivery charges

For orders shipped outside of the European Union, please note that we cannot return any taxes, duties or delivery charges associated with your order. You will be refunded the Tax Free price of the products returned. Certain countries operate schemes for consumers to reclaim import taxes and duties however this will require a specific application by you to your local government or authority. We are unable to support these applications or support the return of import taxes and duties in countries that do not offer this scheme.

Contact us

If you have any questions on how to return your item to us please email us at [email protected].

How to return your item

Please return in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please send to –

Now The Glasses
Grassthorpe Road
Sutton-on-Trent
Newark
Nottinghamshire
NG23 6QX